Find answers to common questions about our products and services. 查找有关我们产品和服务的常见问题的解答。
We specialize in designing and manufacturing custom-made furniture. Our diverse range, including elegant side chairs, stylish stools, occasional tables, and versatile storage solutions, are crafted with your specific needs in mind. Each piece is meticulously crafted from high-quality materials—Wood, Metal, Leather, and Fabric—ensuring durability and sophistication. 我们专注于设计和制造定制家具。我们的多样化系列包括优雅的边椅、时尚的凳子、茶几和多功能储物解决方案，都是根据您的具体需求精心打造的。每件作品均采用优质材料（木材、金属、皮革和织物）精心制作，确保耐用性和精致感。
We offer a wide range of colours for you to choose from. You can select from our colour card or even request custom colours to match your preferences. 我们提供多种颜色供您选择。您可以从我们的色卡中选择，甚至可以要求定制颜色以符合您的喜好。
To ensure safe delivery, our products are carefully packed in knock-down packaging using sturdy carton boxes. We take additional measures to protect the items by using pear cotton as padding. Glass parts are packed with a wooden frame for added protection during transit. 为了确保安全交付，我们的产品采用坚固的纸箱进行拆装包装。我们采取额外措施，使用珍珠棉作为填充物来保护物品。玻璃部件配有木框包装，以便在运输过程中提供额外保护。
Inside each package, you will find detailed instruction books that provide step-by-step guidance on assembling the product. We have designed the instructions to be user-friendly, enabling you to easily assemble the product without any hassle. 每个包装内都有详细的说明书，提供组装产品的分步指导。我们的说明书设计人性化，让您能够轻松组装产品，没有任何麻烦。
Absolutely! We offer both OEM and ODM services, allowing you to bring your own design ideas to life. Whether you have specific concepts or reference pictures, our professional designers and engineers will carefully examine them and work towards creating a solution that meets your requirements. 当然可以！我们提供 OEM 和 ODM 服务，让您能够将自己的设计理念变为现实。无论您有具体的概念还是参考图片，我们的专业设计师和工程师都会仔细检查并努力创造出满足您要求的解决方案。
Under normal circumstances, our production lead time is 15-20 days. However, during our busy season (August, September, October), it may extend to 25-30 days. Rest assured that we always strive to deliver your orders in a timely manner. 在正常情况下，我们的生产周期为 15-20 天。但在我们的旺季（8月、9月、10月），可能会延长至 25-30 天。请放心，我们始终努力及时交付您的订单。
We guarantee quality through two key measures: Firstly, we always provide a pre-production sample for your approval before initiating mass production. Secondly, a final inspection is conducted before shipment to guarantee that the products adhere to our stringent quality standards. 我们通过两项关键措施保证质量：首先，在开始批量生产之前，我们始终提供产前样品供您批准。其次，在发货前进行最终检查，以确保产品符合我们严格的质量标准。
Absolutely! We offer samples for you to evaluate our products. While the samples themselves are free, please note that the freight charges are excluded. However, the cost of the samples will be deducted from your bulk order. 当然可以！我们提供样品供您评估我们的产品。虽然样品本身是免费的，但请注意不包括运费。但是，样品的费用将从您的批量订单中扣除。
We are committed to providing exceptional after-sales service. Our all products come with a strong 8-year warranty for frame and base, as well as a 5-year warranty against defects in materials and workmanship for all other components. 我们致力于提供卓越的售后服务。我们所有的产品都为框架和底座提供 8 年保修，并为所有其他组件提供 5 年针对材料和工艺缺陷的保修。
Our preferred payment term is T/T (bank transfer). We require a 30% or 50% deposit to initiate production, and the remaining balance is due before shipment, once the goods are ready and meet your specifications. 我们首选的付款方式是 T/T（银行转账）。我们需要 30% 或 50% 的定金来开始生产，余款在货物准备就绪并符合您的规格后发货前付清。